This article has been amended since its original publication to reflect the latest updates to the ECO scheme in 2017.

Unless you’ve been living in a cave these past few years there’s a very good chance that you’ll have heard all about the Government’s energy company funded free boiler grant scheme. In a nutshell, if you’re on specific benefits and meet set criteria there’s a free boiler grant out there with your name on it. Well not literally, but you know what we mean. 

Until the end of September 2018 eligible fuel poor households can apply for a free boiler grant.The free boiler grant scheme, which sometimes goes by the name of ECO (that’s short for Energy Company Obligation), was introduced in 2013 to help millions of fuel poor households (those who spend more than 10% of their annual income on fuel) who struggle to heat their homes with old, inefficient and faulty central heating boilers.

If you qualify for the scheme you’ll receive a grant towards a brand new boiler which should result in cheaper bills – by up to £320 a year if you’re replacing a G-rated boiler.

Since February 2013 people up and down the country have been visiting Boiler Grants to see if they qualify for a free boiler grant. And with the prospect of another harsh cold winter just around the corner more and more people will be looking to take advantage of the scheme.

Although touted as a scheme to replace boilers for free when it was originally launched in January 2013, due to funding cuts more people are being asked to make a contribution towards their new boiler. The boiler grant will meet some of the cost and the householder will need to make up the shortfall.

Here’s a few more things you should know about the boiler grant scheme:

  1. Only homeowners and private tenants can apply. Tenants renting privately will need to get permission from their landlord first. If you have a verbal tenancy agreement or live with parents Ofgem’s unwritten tenancy agreement can be used to demonstrate your status.
  2. Boiler grants will be available until the Energy Company Obligation closes its doors, which will be in September 2018. Energy Providers have agreed to make a funding pot of £1.3 billion available for each year the scheme is operational.
  3. The free boiler scheme isn’t open to everyone unfortunately. You have to be on certain benefits to apply and the criteria is very strict. For example pensioners need to be in receipt of Pension Guarantee Credit; a state pension alone will not be enough.
  4. Energy providers risk massive fines if they don’t meet carbon emissions targets set by the Government.
  5. The scheme applies to non condensing gas boilers, or condensing boilers under 86% efficient. We are now also taking applications for LPG, oil boiler and electric storage heater grants.
  6. How do you find out if you are eligible?

    You can fill in our form now

  7. Your existing boiler must be inefficient (less than 86%) with a rating of between Band C and Band G. This can easily be established by the make and model of your boiler. A and B rated condensing boilers are not eligible for replacement.
  8. Around 2.5 million households could potentially benefit from a boiler grant. Your household could be one of them.
  9. The free boiler scheme is proving very popular. From initial contact to the day of installation the whole process could take 2-3 months, depending on the company carrying out the boiler grant installation.
  10. As we’ve already said, the grant itself is free. Provided you qualify for a boiler grant, you will only have to pay part of the cost towards your new boiler, the majority will be made up of a grant that you don’t have to pay back.
  11. Getting your hands on a free boiler grant is a pretty simple and straightforward process.

You can apply for a boiler grant using our simple online form.

205 responses to “10 things you should know about Boiler Grants”

  1. Jackie says:

    Hi, We have a boiler that the heating works off – we also have a copper immersion heater which leaks the boiler warms the water in the tank not quite sure how it does it but it does – there is a cold water tank in the loft .
    We are self employed very low income no children living at home but do get working tax credits and maximum council tax reduction – I am also a full time carer for my mum she does not live with us and I get carers allowance- the boiler keeps going out and I have been told it is probably a 1970’s combi boiler . Each time I have gone online to see if we qualify we don’t . I’m told the criteria has changed now so do I qualify now ? Thanks

    • Rebecca says:

      Hi Jackie, it’s hard to say if you would qualify under the new criteria without a little more information. There is a full list of the qualifying factors here but my best advice would be to fill in the form on our website as it only takes a few minutes and will let you know instantly if you don’t qualify or if it looks like you could. It is worth noting that at the moment funding for gas is very limited, so we may not be able to help with enquiries for gas boiler grants at this point. Hopefully this helps, please let me know if you have any questions.

  2. Ismail says:

    Can i have choices of boiler

  3. Carrie says:

    Hi, I am receiving spousal maintenance of £750 per month, therefore £9,000 per year which is my total income – no mortgage on the property – and had to have someone out yesterday as my 34 year old boiler sometimes doesn’t work & doesn’t always provide hot water/heating. I was told the part needed is now not available due to the age of the boiler. Would I be eligible for a new boiler due to my low income please?

    • Rebecca says:

      Hi Carrie, I’m sorry to hear about your boiler situation. It’s hard to tell if you would qualify without a little more information, so I would recommend taking a look at this page as it lists the benefits that allow you to qualify for the scheme: and if you do think you could qualify, if you fill in the form on our website one of our team will give you a call and talk you through the scheme. Hopefully this helps, please don’t hesitate to get in touch with any other questions.

  4. Maggie Burgess says:

    Why can we not have a new boiler just because we live in a flat? At 93 years of age my Mum cannot keep re-igniting the pilot light or, for that matter, re-pressure the boiler.

    • Rebecca says:

      Hi Maggie, I’m sorry to hear about your Mum’s boiler situation. Whilst we can’t help with applications for flats there may be other options available so I would recommend getting in touch with the Energy Saving Advice Service as they offer free and impartial information about the types of support available for boilers and heating – so they may be able to advise you on the best options available. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates) or you can find them online.

  5. peter shone says:

    can I get a grant for a new boiler, my old boiler is solid fuel. I am now 70 and struggling to carry the fuel to the room heater in the front room of the house.

    • Rebecca says:

      Hi Peter,

      Thank you for your message. Unfortunately we can only help homeowners who have gas, electric, LPG or oil as their current fuel type so we would not be able to help you apply in this instance. I would recommended getting in touch with the Energy Saving Advice Service as they offer free and impartial information about the types of support available for boilers and heating – so they may be able to advise you on the best options available. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates) or you can find them online.

  6. Omair says:

    Hi we received a Worcester boiler for free through the government scheme. There’s something wrong as the pressure keeps dropping every 2 weeks or so. If we call out someone from the company who installed it do we have to pay for that service?

    • Rebecca says:

      Hi Omair, I’m sorry to hear about your boiler troubles. For a question like this I would recommend getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates, alternatively you can find them online) and they should be able to provide you with more advice.

  7. Lisa says:

    I have applied using the form online, then came to read some of the comments here.
    My boiler wasn’t listed and was fitted over 10 years ago as part of a scheme back then. It is an Ideal Isar and is definitely on it’s last legs.
    Is this boiler still covered by this scheme to be replaced?

    • Rebecca says:

      Hi Lisa, thanks for your question. It’s hard to say if your boiler would qualify without a little more information. It’s also worth noting that currently we are not able to help with gas boiler grants due to the scheme having limited funding. If your boiler is electric, oil or LPG however one of our team will get in touch about your application and they will be able to confirm if your boiler is eligible under the scheme.

  8. samantha claypole says:

    hi my granny had a bolier fitted through his scheme and we cant set when it comes on or off so it is on all the time is it possible for somebody to come and have a look at it thanks samantha

    • Rebecca says:

      Hi Samantha, I’m sorry to hear that you’re having trouble with the new boiler. I would recommend getting in touch with the installer/ company that fitted the boiler for her directly as they may be able to help. It may also be worth contacting the manufacturer of the boiler, as they may also have some advice for that boiler model.

  9. Heather says:

    I have a flat with no heating, just a plug in oil radiator, there is no gas in the property. Only electric, I believe at one time it had storage heaters.

    Would the property be eligible?

    • Rebecca says:

      Hi Heather, the ECO scheme does now offer grants for replacement electric storage heaters, and you can find more information about this here: In regards to your question it’s difficult to say if yourself and the property might be eligible or not without more information. so I would suggest filling in our form, and if it looks like you might be eligible from that one of our team will give you a call and provide more information.

  10. jud relf says:

    I qualify for a boiler grant, but I am not with any of the big six providers. If I switch to one will they supply me with a new boiler as a new customer, or do I have to have been with them for some time?

    • Rebecca says:

      Hi Jud, with the ECO scheme you don’t need to be with one of the big six to receive a grant towards a new boiler. Unfortunately I’m unsure how the scheme would work in regards to switching to a new supplier so I would suggest getting in touch with those companies themselves for more information. You could apply through this website, as we talk customers through the grant application process and if your application is successful we can put you in touch with a gas safe engineer to carry out the replacement. It’s worth noting at the moment though that funding is extremely limited for gas boilers (although there is still funding for LPG and Oil boilers), so we would not be able to process your application at this point if it was for a gas boiler.

  11. jud relf says:

    Can you please tell me what make and model boilers are being supplied under this scheme?

  12. My boiler has broken,my engineer tells me the parts he needs are obsolete,I am 79years old and have no hot water or central heating,can you help me ?

    • Rebecca says:

      Hi Margaret, I’m very sorry to hear about your boiler situation.

      At the moment due to limited funding for the scheme we would not be able to put you in touch with an installer under the ECO (boiler grant) scheme at this time, so i would not want to recommend you applying through Boiler Grants at this time.

      For this reason I would suggest that if you were looking to replace your boiler and pay in full, we do have a service called Boiler Guide where we can find local installers to provide quotes to you for a new boiler ( If you did want to take that route, you can choose ‘ASAP (I may have no heating or hot water)’ under the Work Timescale section of the form we will prioritise your enquiry.

      If paying in full for a new boiler is not an option you want to look at, I would suggest getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates, alternatively you can find them online) as they would be able to advise you on any alternative options available at this time.

  13. Mark Hunter says:


    I have a Vaillant Turbomax 282 which is now some 22-24 years old (moved into the house last year and it was already installed). The surveyor recommended we upgrade ASAP although it is functional, but we can’t afford to and I am worried it will go at any minute (every now and again we have to turn it off and on again to get the hot water working). I have a son who claims disability allowance and my wife gets carers allowance to look after him. I have tried a couple of boiler grant places but it seems I can’t get any assistance. Are you able to offer any advice?



    • Rebecca says:

      Hi Mark, I’m sorry to hear about your boiler situation. The criteria for being eligible for a boiler grant under the ECO scheme has recently changed, so it may be worth looking into the scheme again to see if you could now qualify – one thing to consider however (and this could also be a reason why you may not have been able to get assistance) is that funding is very limited for gas boiler replacements right now. The best advice I could offer is to get in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates, alternatively you can find them online) as they would be able to advise you on any alternative options available.

  14. Carl says:

    My boiler was installed in 2005 and was at that time a cheap one but an economical one…

    12 years later it takes over a minute to get warm water down stairs and if you want a hot bath it takes an hour to fill it, because the water has to trickle in otherwise its too cold..

    It’s pretty much useless, but at new it still fell into the bracket of been in the bracket to say npower turned us down

    Its a Heatline Vizo 24…

    We get income support and have a daughter living at home for who we claim full disability .. its fine now but very cold in winter, to the point of we had a decorative wood burner in the living room, which we have had connected up for warmth..

    • Rebecca says:

      Hi Carl, I’m sorry to hear about the situation with your boiler. I’ve been looking into this and with your particular boiler model unfortunately it sounds like it may not be eligible under the governments ECO scheme. I would suggest getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates, alternatively you can find them online) as they would be able to advise you on any alternative options.

  15. Maria Barlow says:

    Hi my house is currently up for sale would I still be able to apply

    • Rebecca says:

      Hi Maria, thanks for your comment. You must be living in the property throughout the entire process in order to receive the grant. Unfortunately I don’t have any more specific information on this, so I would recommend getting in touch with the Energy Saving Advice Service as they offer free and impartial information about access to the ECO so they may be able to advise you better. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

  16. Lisa Brinicombe says:

    I am the homeowner but my mum lives with us can we apply for grant. She is in receipt of pension credit

    • Rebecca says:

      Hi Lisa, unfortunately I can’t give you a definite answer on this question so I’d recommend phoning or emailing the Energy Saving Advice Service as they offer free and impartial information about access to the ECO so they may be able to advise you better. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

      • Steve says:

        Hi Rebecca

        I am a private landlord and my tenants have approached me regarding having s boiler through the government scheme. If for any reason I have to evict them or sell the house after the boiler has been installed would I be liable to pay for the installation

        • Rebecca says:

          Hi Steve, the tenant that applies must be living in the property throughout the entire process in order to receive the grant, however unfortunately I don’t have further information on if you would be liable to pay for the cost of the installation that isn’t covered by the free grant if they do leave. I would recommend getting in touch with the Energy Saving Advice Service as they offer free and impartial information about access to the ECO so they may be able to advise you better. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

  17. Francessca says:

    Hi I have mobed into a private rented accommodation, it currently has a hot air system. My boiler is prehistoric, I am a full time student in receipt of child tax credits. Would I be eligible?

    • Rebecca says:

      Hi Francessca, thanks for getting in touch. It’s hard to tell if you would be eligible without a little more information, so I would recommend filling out our online form to find out, and if it does look like you’re eligible we will get in touch and talk you through the next steps. You would also need to get in touch with the landlord you rent the property from as tenants living in privately rented accommodation must have their landlord’s permission to go ahead with the boiler grant process. Hopefully this helps, please don’t hesitate to contact us with any other questions.

  18. Charlotte says:

    Yeah had mine fitted earlier this year 100% free and I don’t know how I ever coped without hot water and heating on tap!

  19. Glenda Cole says:

    My sister already has a valiant boiler 3 years ago under the scheme, it has now packed up and needs repairing. A plumber was called and he came in charged £170 for cleaning etc, and has stated the boiler will cost £500 to fix, a total in all £670. Of course my sister is not in a position to pay, she is a disabled pensioner, please advise or provide us with a contact no to help please. At the moment she has no heating and no hot water etc. The boiler was put in under government scheme.

  20. Liza says:

    Hi, my father is currently living with me due to his poor health, he is in heart failure and cannot look after himself. Not sure if he will ever be fit enough to move back into his property. He has his own property and i have mine. My boiler is not working, have hot water but no central heating. Am i eligible for a grant?please advise.
    Thanking you in advance

    • Liza says:

      He is on pension credit, child tax credit, Disability living allowance

    • Rebecca says:

      Hi Liza, thanks for getting in touch. Whilst your father does receive some of the qualifying benefits, I am unsure if property ownership may affect your application. I’d recommend phoning or emailing the Energy Saving Advice Service as they offer free and impartial information about access to the ECO so they may be able to advise you better. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

  21. Liz Kelly says:

    I got one of these Under the Governments Scheme on the 9th September 2007, they fitted a Ideal Isar HE24 and 5 radiators 3 fitters took them all of just over 1 and a half hours to replace a boiler run copper pipes all round my 3 bed room house fit the radiators have there dinner. Im a home owner on benefits also have quite afew health issues Depression Anxiety C.o.p.d Asthma and possible heart problems starting ,The company that fitted the boiler did not come out at all to service the boiler we had it serviced after 2 years then yearly before the next service was due the digital thermostat that controls the room temp just stopped working we never let the batteries die they were always changed with good quality rechargeable batteries rang the fitting company to be told thats not covered and you dont need it anyway in that case why did we get it and how do we control the thermostat in the boiler, then roughly 8 mths later the boiler started to lose pressure the hot water didnt get that hot rang sorry your covers ran out nothing to do with us that was all they said rang afew gas fitters and they they wouldnt touch the boiler they wouldnt even service it for us tried afew times to ring the company no reply then found out they had since stopped trading. found the email address to complain about them was told again cover has ended it was down to you to look after it which we did. Advice center told me apply again so i did twice and twice was told i qualified for a replacement A rated boiler free then on both occasions got a letter 7-10 days later saying i had to contribute towards the cost first one was £890 and the second one 8 mths later from the same company asking for £1400 towards the cost which there is no way i can afford to pay that both myself unable to work and my Husbands my carer ive complained to Liverpool City council Gov dept and was told tell the company to send a report to say the boiler is faulty and we will see what we can do rang the company they said leave it with them and guess what they did not write and the gov dept done nothing so now i have a boiler that makes a load banging noise when the hot tap goes on enough hot water to was 2 plates a few forks and some cups i have to boil the kettle , Plus we found out that we had a leak in the kitchen under the boiler but the engineer said it was mt washing machine which was only 12 mths old wast untill we noticed the floor feeling as if it was sinking we lifted the laminate flooring had got the shock of our lives the floor under the laminate was soaked and rotted we had to remove it all right down to the foundation of the house the boiler had been leaking all that time down the wall at the back of my machine and under the laminate thats why we didnt know we had to get a lone to repair that weve got no insurance then all of a sudden we noticed the living room ceiling starting to bevel right under the bathroom had to lift the flooring take out the bath because the floor boards were rotted and soaking wet same as the kitchen the plastic panels had to come off part off the wall and that was the copper pipe from bathroom radiator to the bed room radiator had been dripping under the floor and under the bath so for over 11 months now ive had a boiler that bangs and works when it wants radiators im scared to use no flooring or bath in the bath room and half my wall panels off and no body wants to help even British gas wont touch it because its SUPPOSE TO BE a A RATED BOILER i would rate it and my experience as A TERRIBLE RATING . And would not advise anybody to apply for one

  22. Helen says:

    Good afternoon, we have a privately rented property, our tenant of one year who has children and is on low income is quillified to benefit from the scheme but her worry is when she moves into her own property she will loose the chance to benefit from the scheme herself. What can I tell her please? Many thanks in advance

    • Rebecca says:

      Hi Helen, thanks for your question. Although I can’t answer your question for certain myself, if you or your tenant gets in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates) they should be able to give you a definite answer.

  23. Ash says:

    Hie my income is under 16k and I recieve child tax credits mum passed away and I live in her house now paying the mortgage the boiler is condemned I have no heating only hot water. Am I eligible for a new boiler?

    • Rebecca says:

      Hi Ash, from what you’ve said it sounds like you might qualify for a grant providing your boiler is suitable under the scheme’s guidelines. The best way to find out is to fill in our application form on this website, if you fit the government’s criteria in that form, one of our team here will give you a call and talk you through the details of the process. Hopefully this helps, please don’t hesitate to get back in touch with any questions.

  24. Robert Pearce says:

    Although I am on carers allowance and my wife gets ESA support group (based on contributions) and Disability Living Allowance we cant get any contribution towards a boiler. When I was made redundant We know cant get credit – we have Just over £200 in savings – what do we do know. Boiler is 12 years old and leaking and keeps need to be repressurised. What do we do now?

    • Rebecca says:

      Hi Robert, I’m sorry to hear that you haven’t been able to get a grant under this scheme. The best advice I can offer is to get in touch with your local council/ authorities, and the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates) to find out if there may be any alternatives available to you.

  25. sharon says:

    hi my uncle does not have a boiler would he be able to get a free one

    • Rebecca says:

      Hi Sharon, unfortunately he will not be able to apply using the Boiler Grants website if he currently has no boiler. There may be other grants and schemes to help households get connected to the grid in his local area however so it is worth looking around for these online or getting in touch with the local council/ authorities.

  26. Foyer Sung says:

    I owned a house in staten Island N.Y, My income under 40,00 year My boils is more than 40 years old and stop woking, can I get a govenment debate boiler?
    Thank You for your coopratin,

    • Rebecca says:

      Hi Foyer, unfortunately the ECO scheme is only run in the UK so you would not be able to get a grant. I would recommend looking online or getting in touch with your local authority for any schemes that are run in N.Y.

  27. Brigitte McCloud says:

    I have a question with regards to the existing boiler. My boiler is 7 years old and B rated. I am the home owner, earn less than £160000 and on working tax credit. Would I still be eligible ?

    • Rebecca says:

      Hi Brigitte, I can certainly look into this for you. Would you please be able to provide your boiler make and model, and we can then check if your boiler would be eligible under the scheme.

  28. Suzan says:

    Hallo. I live in council property and i have disability.and my income is low than 16000 in ayear and i tack child tax do i qualified for boilar scheme? Thanks

    • Rebecca says:

      Hi Suzan, Unfortunately council properties are not covered under the ECO scheme at this time, but it may bey worth getting in touch with your local council to find out if there are any alternative options available to you.

  29. davina says:

    hello my volier has been playing up for a yr now and not heating the whole house plus the water is not always to hot even on the hottest setting. we are on tax credits of £16050 per year. I’m disabled and my son is also would we qualify?

    • Rebecca says:

      Hi Davina, unfortunately it sounds as though you might not be eligible for a grant under this scheme because of your income amount, as currently the threshold for total household income is £16,010 or less. I would definitely recommend getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates) as they will be able to give you a certain answer on this, and hopefully provide any alternative options if you are not eligible under this particular scheme.

  30. I receive an income of under 9k from a rental property. My father has just moved into my home with me, he is a pensioner aged 84 and will now contribute to bills. My boiler is very noisy and temperamental and keeps breaking down. I am not employed at the moment and am not on any benefits but wonder if I would be entitled to some reduction for a replacement as my income is so low?

    • Rebecca says:

      Hi Claire, thanks for your question. Unfortunately it sounds as though you might not be eligible for the ECO scheme as you need to be in receipt of certain benefits to qualify for a grant. It may be worth getting in touch with your local council or the Energy Saving Advice Service to find out if they may be any other options open to you.

  31. Mary says:

    Hello, if a tenant has a boiler fitted through a full grant, then that tenant moves out only a few months later, is either the landlord liable to pay for the boiler now the tanant no longer lives there?

    • Rebecca says:

      Hi Mary, the tenant that applies must be living in the property throughout the entire process in order to receive the grant, however outside of the process being finished there does not seem to be a set amount of time that a tenant must stay in the property. If you get in touch with the Energy Saving Advice Service they can offer free and impartial information about access to the ECO – so they may be able to give you a definite answer to your question. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

    • John says:

      Rules have been tightened and you can apply for another boiler but not till until after 5 years now. So in other words you won’t generally get one. If properties are on short term rental agreements boilers will no longer be fitted.
      Quite fair really, as there is limited funds and so you can’t really expect to get another “free” boiler because you have moved. This would also help make landlords save a fortune, and not fit any central heating or new boilers to get them fitted free, not the object of the scheme.

  32. Lisa says:

    Please can you advice me. My husband and myself have just seperated and I have moved into the flat above my shop. I own the building but it does not have a gas connection.
    My sole income is less than £9000 per year. I have been told that a gas connection would be simple. The shop its self is heated by 3 old storage heaters that barely take away the deep freeze of winter. However the flat upstairs has no heating or hot water what so ever.
    I’m financially in dire straights and am worried about facing winter in an unheated building. My family and friends all live over 100 miles away so I’m completely alone. Please can I get some positive news that maybe able to help me.
    Thank you

    • Rebecca says:

      Hi Lisa, I’m sorry to hear about your heating situation, whilst you can’t apply for a gas connection through Boiler Grants, it is possible to get a discounted or even free connection elsewhere. This often depends on where you are located as well as your personal circumstances – so it might be worth getting in touch with your local council to see if they can offer further advice. There are schemes such as this one with National Grid ( that can help, so it is worth looking around online to see what is available in your area.

  33. jane smith says:

    I am qualified to a new boiler and the surveyors have already come. Now they just asked me if I want to go ahead. Now my question is what model and brand of the new boiler they (British Gas) will give to me. Is it a high quality reliable, long lasting one? Many Thanks.

    • Rebecca says:

      Hi Jane, thank you for your question. Whilst we don’t know which model or brand British Gas will fit specifically (this may be a good question to ask them directly) we can say that all boilers fitted under the ECO scheme will be energy efficient modern condensing boilers. We actually have an article about this on our website if you would like any further information if you would like more information.

  34. jman316 says:


    My boiler has just stopped working. I would like to apply for the boiler scheme. My income (before tax) is 19k. My wife does not work. We have a 2 year old and in receipt of Child tax credit.

    Our house is pre 1950’s built

    Would I qualify for the grant for a new boiler?

  35. Kate says:

    I have a question. I used to have my own house, when I split up up from my husband I was then receiving certain benefits that meant I had a new boiler fitted as a part of the scheme. 3 years on I am in privately rented accommodation and the boiler is 20 years old. Can I claim again as I still meet the criteria?
    Thank you

  36. Dot Parker says:

    Hi, my daughter and son in law own their home, but due to struggling financially a few years ago they are now in a debt recovery plan so are unable to get finance, is there anyway or anywhere they can get a new boiler there’s has been broken for three weeks . They were having a new bathroom put in at the time so all water upstairs was turned off now nothing can be connected so they can’t wash upstairs and have no hot water and have spent all their savings on the bathroom. They also have an 8yr old son.
    I would be very grateful for any information or advise or suggestions of where we should try. Thankyou .

    • Rebecca says:

      Hi Dot, the ECO grant qualifying criteria is based on the receipt of certain benefits so my advice would be to check through these to see if your daughter and son in law might be eligible for this specific scheme (you can find a full list here If they are, I would recommend filling out the form on our website and if they might qualify one of our team will get in touch. If they are unable to apply for the ECO scheme, it may be worth getting in touch with the Energy Saving Trust or your local council to see if they can advise you on any other options available.

  37. Mick says:

    Would I be eligible to apply. My current income is less that £1000 per month and we have just brought a house that doesn’t have a boiler at all! Are we eligible to apply?

    • Rebecca says:

      Hi Mick, unfortunately we are only able to accept applications for properties which already have a boiler that needs replacing. It may be worth contacting the Energy Saving Trust or your local council to find out if there are any alternative schemes that you could benefit from.

  38. Emma says:


    I have just purchased and moved into my first home which has a back boiler run off gas bottles , I have an income of less than 16k and get tax credits and dla for my 2 children , would I qualify
    Thanks Emma

    • Rebecca says:

      Hi Emma, based on what you have said it sounds like you receive the qualifying benefits under the scheme. It also sounds like your boiler is run on LPG, which we are now accepting applications for, so my advice would be to apply using the online form (you can find it here This will tell you instantly if you might qualify for the grant or not, and if you do one of out team will get in touch to take the next steps. Hopefully this helps, please don’t hesitate to let us know if you have any other questions.

  39. D Henshall says:

    Hi me and my partner own our property, my partner claims child benefit only . Can we apply for the free boiler grant, as we have now no hot water or heating


  40. Bolakovic2 says:

    Hi I am eligible for new boiler and live in private rent. The landlord is looking to sell. If I get a boiler is there a length of time I can stay at property.

    • Rebecca says:

      Unfortunately there is nothing in place to say how long a tenant must stay in a property after the new boiler is installed. You would however need to be living in the property throughout the entire process in order to receive the free grant.

  41. sharon cook says:

    I have a valliant boiler ecotech and runs great about 9 years old the problem I have is 2 gas wall heaters that are not in use in bedroom with no radiators could I get a grant to remove the wall heaters and replace with radiators the gas wall heaters were put in about 18 years ago by warm front grant as I didn’t have central heating
    I am disabled and on benefits

    • Rebecca says:

      Hi Sharon, unfortunately we can only help you to apply for a new boiler through Boiler Grants. I would however recommend getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates) to see if they can offer you any advice for your situation.

  42. John davies says:


    I’ve been told that the funding is about to come to an end for the free boilers. Apparently npower and Sse are pulling the funding. Is this correct?? Will I have enough time to get a free boiler??


    • Rebecca says:

      Hi John,
      Funding for Boiler Grants is not ending yet so you still have plenty of time to get a grant towards a new boiler. The scheme will remain as it currently is until March 2017, so it is worth applying soon if you are considering it. One thing to note is that the scheme has changed since it began and in some cases people are required to make a financial contribution towards their new boiler. Hopefully this helps, please don’t hesitate to get in touch again if you have any questions.

      • Liz Kelly says:

        Me and my husband are unemployed i am unable to work due to health issues and my husbands my career,9 yrs ago we had a isar boiler and central heating fitted through the government scheme all free of charge they replaced my perfectly working boiler because i needed a combination boiler,we were getting the boiler serviced,then just after 5yrs the hand held thermostat stopped displaying the screen details rang up Warmfront was told that wasnt covered and i was out of the time zone and it would work without it ,so that was that i didnt like the fact the boiler was synced to the thermostat so how could it work properly without it so i wouldnt use the central heating just didnt feel safe with all this then 12 mths later so the boiler was 6 yrs old started to have pressure problems Warmfront would nt even listern was told not our problem then we had little or no hot water complained to the got no were had somebody look at it and it started to work abit better for a couple of mths now we cant use the shower water runs cold only sometimes get it in the kitchen and the sink is right by it and the noise it makes its loud banging noises im terrified ive applied a couple of times over the past 3b yrs get told yes i qualify then the letter comes first year they wanted £700 then the second time the same company wanted £980.00 towards the cost were on ESA in the support group i have COPD and we have not got permanent hot water and central heating i wont use so we have 1 gas fire to heat a 3 bedroom house so weres the 100% free boiler i cant even get help to get this boiler fixed they put a new ideal boiler inmy old boiler they took out was working and 100% better then this one

  43. merisa says:

    Hi we own our own home and my 76 year old mum lives with us and has done for the past 14 year she is on pension would we qualify for a new boiler grant scheme

    • Rebecca says:

      Hi Merisa, thanks for getting in touch. In order to get a grant under the ECO scheme you would need to meet some criteria, including having an income below a certain threshold and being in receipt of certain benefits. I’ll point you towards a page where we’ve explained these criteria , and if you think you may be eligible you can apply using our online form and one of our team will give you a call if you may qualify.

  44. Yas says:

    Hi, i am a private tenant claiming benefits and am eligible for a boiler grant. My question is, if we move out after a few months into a property that also needs a new boiler, can we claim again?? And will it all be free?

    • Rebecca says:

      Hi Yas,
      Yes, if you move into a property with a boiler that qualifies (and you yourself are still eligible) then you should be able to get a boiler grant again even if you have had one at a previous property. In regards to cost, the boiler may not be free as in some cases a contribution is required, the grant towards the boiler itself is however free and will not need to be paid back. Hopefully this helps, please don’t hesitate to get in touch again if you have any questions.

  45. David austin says:

    I am eligible for new boiler and live in private rent. The landlord is looking to sell. If I get a boiler is there a length of time I can stay at property.

    • Rebecca says:

      Hi David, the tenant that applies for a boiler grant must be living in the property throughout the entire process in order to receive it, however beyond this we are unfortunately unaware of any guidelines surrounding the length of time the tenant can remain in the property. We would recommend getting in touch with and organisation like the Energy Saving Trust who may be able to provide you with more information on this.

  46. Smiffy says:

    Hi we live with my mother in law and the boiler was condemned last week, she’s not on pension credit but we claim child tax credit, we don’t pay her rent as such, we pay for all the food and household stuff and also bought the washing machine etc and we pay for the maintenance of the property as and when needed, then we contribute money to her as and when she needs it. There’s no mortgage on the property. Do we qualify for a boiler grant ? Income is less than 16K.

    • Rebecca says:

      Hi Smiffy,

      Based on the information that you receive Child Tax Credit and have an income under 16k it sounds like you could possibly be eligible, however this does depend on a number of other factors including if you consider yourself the homeowner. It’s hard to say for certain without the full details, so I would recommend filling in our form (there’s one at the top of this page) and from there if it looks like you’re eligible one of the team here will give you a call to go over the details (or the form will let you know if you are unfortunately not eligible). I hope this helps, please don’t hesitate to get in touch with any further questions.

    • Dave says:

      We applied for the scheme about 3 weeks ago, I thought it would be some sort of scam and the boiler would be cheap, I was very sceptical. There were a few surveys, lots of questions and I had to show the qualifying benefit papers and proof of home ownership a few times.. Installation was arranged for about 5 days after the surveys and proof we qualified…NPOWER were funding ours.

      The pump finally failed on the 21 year old system a few days before the installers were due to come out. I let them know, they checked to see if we would have to make a contribution…luckily it all fell within the cost….so no contribution required.

      They replaced the boiler (with a Baxi Eco Advanced 25) and nice Grundfos pump, I purchased a new 3 way valve and asked the plumber to fit and for a small (and fair) charge he did. The boiler was worth around £980 with the flue and the pump was high quality, not a cheapie.

      The plumber installed and commissioned for water+heat, the next day an electrician came to sort the 3 way valve wiring and make good the electrics. After the weekend the builder arrived to make good the brickwork and interior after the boiler install. All 3 were knowledgeable and professional. I couldn’t be more happy with the scheme, quality of boiler etc.. and the work performed.

  47. Mr B Priestley says:

    I am the landlord of a flat above a cafe with a tennant on benifits .Can the tennant claim a new boiler.the existing boiler is ten years old.

  48. Jennifer Day says:

    Has anyone who has been accepted and paid for a new boiler as part of the British Gas Board scheme had problems getting a fitting date ?

    We are in an area that does not have a fitting team

    why do they take the job on ..take the money then expect people to be happy with the same response when we phone..”we dont have a fitting team in your area but we will chase this up and ring you asa we have an answer” how many weeks do we wait to be told same thing again and again !!!

  49. Joanna says:

    Posting for my parents who are both over the age of 65. My parents boiler has broken, they have been told it’s not repairable so must buy a new one, the problem they are having is they are only in receipt of state pension nothing else. They own their own home too. I’ve called around 20 different companies and they all say they have to be on some sort of benefit for them to qualify, surely there is some help out their for them considering their age and income?. I’m getting desperate now, can any one point me in the right direction please, any help would be appreciated. Can’t bare them both being sat in the cold.
    Thank you

  50. Kate Fowler says:

    I am a carer with a disabled child. My husband and I earn less than 16,000 a year. We don’t have mains gas. Is there any way I can apply for a new oil boiler under this scheme?

  51. Joan says:

    If a tenant moves out does the landlord have to pay for the boiler that was installed

  52. julie says:

    Would i be able to get a free boiler; central heating; cavity wall insulation and loft insulation if i dont have any of this in my house.

  53. alan says:

    i dont have a boiler. just a immersion heater which is about 20 years old. can we have boiler replacement

  54. Shaun says:

    Hi kate
    I applied for a free boiler grant from tempo energy in North wales . They have come back and said it wil cost £724. How does that sound to you ?. Its actually for my mother who is 81 ana a homeowner and is on pension credit and getting disability allowance. Is it worth shopping around ?

  55. James says:

    What proof is required payslip or tax credits awards letter?

  56. Vanessa newell says:

    My husband is on high disability and universal credit due to being diagnosed with terminal cancer would we qualify or not for the free boiler ??

  57. tom prosser says:

    my wife and I own our home we have just had a new boiler fitted which we paid for friends told us we could have got grant towards cost is this true ,we are both retired

    • M Nicholson says:

      I own a house in Scotland currently undergoing modernisation behirw I move in. It has a back boiler run of an open fire. Not very efficient as 30 years old. Would I qualify fir a replacement oil fired boiler

      • Rebecca says:

        Hi M Nicholson, thank you for your comment. There is funding still available under the scheme for replacing oil boilers, however it’s hard to say if you could qualify for a boiler grant without a little more detail. I would recommend filling in the form on this website, and one of our team will give you a call and go through this in more detail with you and let you know if you may be eligible.

  58. Andrew Couch says:

    Hello. I think I am legible for this scheme. So what do the installers receive for a basic swap and what would I be likely to be ask for as a contribution. Thanks.

  59. Wayne says:

    Hello I am at my wits end with our combi boiler, me and my wife are homeowners who both work and have four children we don’t qualify for a new boiler and ours is not working right it’s 12 years old now and we can’t afford a new one just like that, now the temperature has dropped outside we have no way of heating, is there any other help or advice to get a new boiler we can’t live normally without heating we just don’t know what to do please can you advise us?

  60. Paul says:

    Well I figured it was too good to be true and unfortunately I was right. but being on Pension Credit and disabled it seemed to be worth a try.
    I read all the details and filled in the form and I qualified, it said the boiler had to be 8 years old or broken and mine is just coming up to 8 years old and is definately broken ( no hot water) unfortunately it is an Alpha high efficiency condensing boiler so I don’t qualify because the schememe doesn’t cover replacing existing he boilers. Looks like I am stuck with a not very efficient he boiler then although I have to concede it doesn’use a lot of gas at the moment so I am doing my bit for the envionment.

  61. Vanessa sumner says:

    My daughter is 35 years old,has type one diabetes and fibromyalgia with both conditions bringing several offshoot conditions ,severe pain and depression being just 2 of them.She worked with learning difficulties and mental health patients from 16 to 34 when her own health took a nose dive and she had to leave work and subsequently claims contribution based ESA.She has had no working boiler for over 12 mths,hence no hot water or heating,she has approached her energy supplier for help but sadly due to her financial situation they were unable to help there anything that you can do to help her ,she spends day after day in constant pain,crying and says she wants to end it all.I am beside myself with worry and that is why I have contacted you today.any grants she has applied for say she is not awarded the correct benefits to get the said grants.thank you so much for taking the time to read this email,Vanessa sumner

    • Jeanette says:

      Hi Vanessa,
      I suffer from multi-auto immune conditions , had to give up work 3yrs ago and had no heating/hot water for 3yrs,so can empathise , I was also in receipt of contrition based ESA with support , but asked the question , if I change to income based ESA , would I qualify,
      The answer was YES, it was a pain, but my income remained the same, as I had no other income,
      Might be worth a shot, good luck

  62. trevor says:

    i applied for the boiler grant and was informed i qualified and somebody from just eco would contact me shortly re benefits i was receiving and other things ,tenancy agreement etc , to get a surveyor booked in ,then asked if they could speak to landlord as there would be a contribution required , then came the bombshell when i asked about the contribution i was informed it would be 800 pounds i immediately said i did not want to proceed , this is the second time this has happened , he said the reason was the energy efficiency of the house , how on earth can he know that when it had not even been surveyed.,what it seems to me if you have already had loft insulation and cavity wall insulation installed free ,you get hit for a contribution for a free boiler anyway that is my opinion

  63. Garreth says:


    I have already used this scheme to get a new boiler in my last property but I have now moved but it has a old style boiler. Can I use the scheme again or is it a one time only thing?

    • wpadmin says:

      Hello Garreth

      Yes you can. As it is the property that will be legible providing you are the homeowner or the private tenant of the property and are receiving certain benefits, as you clearly are having been successful the first time. Please apply online at

  64. iqbal says:

    if a tenant has their boiler replaced under the grant scheme and they move to another property and that boiler is also old. can they apply again on their benefits?

  65. Carly saunders says:

    I’ve had a free boiler in my current rented place. I’m thinking of moving, I’ve seen a property that I like that has an old boiler.. would I be able to claim for another?

  66. T corby says:

    I had the energy assessment done then after was told a contribution of 325 is needed for the work to go ahead, i don’t have the money i have the right benefits, a big company like the one i went to surly they could forget about the contribution and do the work the boiler doesn’t work now. no heat around the house.

  67. John Steele says:

    I’ve been told I will have to contribute towards a boiler installation scheme. I only have 100 mm of loft insulation. Will this make any difference to the price that I have to put towards the boiler

  68. Henry Watterson says:

    Hello, we are both in our late seventy’s,have no benefits, own our own home, and would like to know if we could qualify for any sort of discount or or a no % interest loan on a new boiler

  69. Heather Thomas says:

    hi if you have a boiler put in for your landlord then you move out cos he’s got someone else to move in who is the boiler your or the landlord

    • John says:


      The boiler becomes the property of the owner if rented accommodation.
      You do not own the boiler and mustn’t remove it or any fittings as that is theft.

  70. t says:

    Very useful read this, thanks.

    As a landlord, if my tenant is eligible, what are my responsilbilites and other than oking it what do I need to do? Particularly if he was to move out at any time?


  71. deb says:

    Having read the blog I now see the funding shortfall is common but I feel uneasy about paying upfront to Hellplink. They say the work would be done within five days but I just feel concerned. When I asked if we could pay and have the job done February, Helplink said the offer closes on 31.12.14. 15-31 December is neither a good time to fork out money or have work done. I note you said the offer finishes March2015.

  72. Marie says:

    Hi I’m posting this for a good friend is she entitled to a new Eco boiler she lives on her own her home is paid for she earns £146 pound per week and that’s all her income since her husband left and her son had moved into is own property does she qualify for anything .she as a old back boiler in that makes banging noises most of the night and it is over 17 yr old thanks Marie

  73. Kelli says:

    hi my mums boiler isn’t working and it hasn’t been working for a number of months. She has been told by lots of company’s her boiler dose not qualify it’s the wrong type of condenser. She is in receipt of the correct benifits. Is there anyone at all who may be able to help her? She has lots of serious illnesses and can’t afford to replace it. Surely someone can offer help???

    • Hi Kelli. It’s difficult to say, given that I don’t know anything about your mum’s boiler. It’s probably too efficient to qualify for an ECO boiler grant by the sounds of it. Boilers have to be non condensing or if they are condensing, achieve under 86% efficiency. Even if your mum is on the qualifying benefits, her existing boiler has to qualify too. I would suggest you or your mum visit our website and complete the online form. Once you’ve entered a few details you’ll find out if your mum is eligible for the scheme. If not, there are a couple of other options available to your mum. Have you heard of the Green Deal? It’s a Government scheme which helps people carry out home improvements to make their homes more energy efficient. Go to to read more about the scheme. If your mum doesn’t want to take out finance, she could apply for the Green Deal Home Improvement Fund, which provides cash back when you make certain improvements to your home, including installing a new energy efficient boiler. Details for phase 2 are to be confirmed this month, but under phase 1 you could get a minimum of £1,000 cash back installing a new boiler plus one other improvement. If you want more advice, I would suggest getting in touch with the Energy Saving Trust. They offer free impartial advice. Give them a call on 0300 123 1234. I hope that helps. Good luck.

  74. Sazyea Rafiq says:


    We qualify for a new boiler and have asked various companies to replace our old boiler but no one turns up! We live in London. Is there a shortfall here?

    • Hi.The ECO boiler grants scheme has seen its funding cut. There is a shortage of installers due to these cuts and loss of funding. I believe London may have a shortfall. However my advice would be to visit our website and apply there. We’ll be able to tell you whether we have an installer in your area.

  75. lilian says:

    We were told we could get a free boiler. we were given an installation date for 19th Sept. They did not turn up. we phoned Help Link and were told we now have to pay £686 before they will install.

    • Hi Lillian. It’s not uncommon to be asked for a contribution towards a new boiler. The boiler grant scheme provides boiler grants but it’s rare now for 100% of the cost to be covered. The scheme has had its funding cut since it was first launched last year. The figure you quoted seems to be an average contribution we’re hearing applicants are now required to pay. I know it probably does seem a lot of money. However if you were to self-fund the installation of a replacement boiler it costs on average around £2,300. Obviously it depends on the work involved and the make/manufacturer of the boiler being fitted.

  76. Mary says:

    Hi I live with my parents and they need a new boiler , I have two children and I am on child benefits, just wanted to know if I could get a boiler for them and will I get charged some kind of fee, and I am looking for a house so when I move will I be able to get a boiler again ? Is there a time limit until you can apply again? Or can you only apply once.

    • Hi Mary, as long as the old boiler meets the qualifying criteria and you’re on the eligible benefits you would be able to apply for a boiler grant. You would be required to sign something like an unofficial tenancy form. If you move into another property, you can apply again, as long as the existing boiler meets the requirements of the scheme. The ECO boiler grants scheme was supposed to run until 2017. However the scheme has endured a lot of funding cuts this year and the number of people installing boilers under the scheme has reduced. Depending on the energy efficiency of the property, you may be required to make a contribution. My advice would be to visit and apply there. If you aren’t eligible, I would suggest your parents look into the Green Deal Home Improvement Fund. I hope that helps.

  77. Stephen Williams says:


    I was told I qualify for the boiler scheme and had a surveyor/engineer come and visit me today. He said that because I had a 1986 four pipe gravity fed boiler and primatic tank that there would be extra costs of about £450 as they would have to repipe etc. He also said that they wouldn’t put me a combi boiler in and would only replace like for like albeit a modern version of what I already have as the scheme now stipulates this.

    Is this true that I could only have the same type of open flu gravity fed boiler with cistern tank as I was under the impression that they would replace with a combi?

    Regards Stephen

    • Stephen Williams says:

      Can you answer this please?

      • Hi Stephen. To the best of my knowledge under the ECO scheme old boilers are replaced with modern energy efficient condensing boilers and the preference is for a condensing combi. I’m not familiar with what would be a modern version of your existing boiler. In terms of the £450, it’s not unheard of for eligible applicants to be asked for a contribution, particularly if there’s a lot of work involved and extras are required, such as pipework in your case. It would always be worth getting another company out, just as you would if you were to get quotes for a self funded boiler installation. You could visit and apply there. For your information, due to the way the amount of money awarded for these installations is calculated, it may not be viable economically for the installer to carry out the work, even if you qualify. It’s very much down to the individual installer and their funding. Don’t be at all surprised about being asked for a contribution. Funding has been cut considerably this year. Sorry I can’t be of more help.

        • Stephen Williams says:

          Thanks Kate. I’m not to concerned about being asked to contribute because as you say the funding has been cut this year.

          My main concern is that I am being told that they could only replace my system with a condensing version of an open flu boiler and that would still rely on keeping the hot water tank. We mostly have showers and so were hoping to get rid of this type of system in favour of a condensing combi so that we only boil the water on-demand rather than wasting energy to heat a full tank of water.

          I had thought that the whole point of the scheme was to replace the very poor efficiency boilers that employ a hot water tank with combi type boilers but it’s seems I am mistaken and although I might save a little energy by having an updated boiler, it will just be a little instead of gaining a bigger saving and therefore helping me and our planet.

          I have been told that I could get a condenser combi fitted using the Green Deal Fund instead but that seems to be restricted to a very small number of installers and call me cynical but these installers seem to have increased their cost by nearly as much as the green deal fund gives in cash back so therefore it seems that the installers benefit but the customer does not for example similar companies who are not part of the Green Deal Fund are estimating around £1600 for a combi install yet the Green Deal Fund installers are estimating more in the region of £2500 so going of this it would seem that I would save about £200 and the installer would pocket the other £900 of the £1100 cash back. Sorry rant over.

          • Hi Stephen,

            The boiler replacement scheme is supposed to replace old inefficient boilers with A rated energy saving condensing boilers. At least from what I understand. It’s been introduced to help people save money on their energy bills and energy companies also have targets imposed on them as part of the Energy Company Obligation to reduce carbon emissions. I was going to suggest the Green Deal Home Improvement Fund to you, which you’ve mentioned. It’s very early days for the scheme but a lot of installers we deal with seem keen to get on board. Unfortunately with these sorts of schemes there are always going to be companies who take advantage by bumping up the price. And they should be avoided like the plague. But I am hopeful they will be in the minority. On paper the latest cashback scheme is generous and it is a step in the right direction. Thanks for sharing your thoughts.

          • Stephen Williams says:

            Hi again.

            Well I’m pleased to report that I have now found a company willing to install me a combi boiler under the ECO scheme. They seem very good and were very straight forward stating that it would be an extra £350 due to the upgrade and for the extra work involved in removing my old tank etc. I will report further once the installation has taken place with their name etc so that others in my area can also take advantage of one of the seemingly genuine companies.

          • Hi Stephen. That’s good to hear. 100% grants are very few and far between and depend on the energy efficiency of your home, so £350 doesn’t sound bad – I’ve heard from people who have to contribute much more. Good luck with the installation.

          • Stephen Williams says:

            Well I’m very please to report that my new boiler was installed a few weeks ago under the ECO scheme and as reported earlier it only cost me a top-up of £350 all in and this was to replace a very old conventional open flu boiler and hot water cylinder with a nice shiny A rated combi. The company Clubmoor Gas Ltd would have done it completely free if I had gone for a like for like swap. I want to say what an absolute pleasure it was to deal with Clubmoor, they were very professional, friendly and upfront about the whole process and kept me up to date with frequent reports of which stage we were at. The install went very smoothly and so far I’m very happy with the new boiler. Should anyone else be wanting to apply for an ECO boiler in the NW then I wouldn’t hesitate to recommend Clubmoor Gas Ltd 🙂

  78. Kelly b says:

    Hi. I qualify on earnings and the surveyors called last week and told me my boiler also qualifies but the company phoned me on Friday to say that I don’t quote meet the efficiency saving so have to contribute £450! The surveyors were certain there would be no contribution. I’m annoyed and suspicious because I haven’t seen any paperwork or the efficiency survey details and when I said is think about it on the Friday, they called me back on the Monday to say the funding had stopped and I need to make my mind up by Friday this week! Should I be concerned? I don’t have £450 right now and was already told it would be free! Please advise x

    • Hi Kelly. The boiler grants scheme has endured funding cuts this year. Although some people are still able to get a 100% grant and a boiler installed for free, at this stage of the scheme more and more people are required to make a contribution. What you pay will depend on how efficient your home is and how much work is required. Although a £450 contribution may sound a lot, I’ve come across people who pay more. The average cost now of a straightforward boiler replacement is about £2,300. When did they tell you it would be free, before they came out or during the survey? You are entitled to see some paperwork of course. And you are right to be suspicious, or rather concerned, because unfortunately there are companies out there that will take advantage of these schemes. I would stress that these are few and far between. While you could of course apply with another company to see if you could get a larger grant, it’s a gamble.

  79. tahid says:

    Hi kate I have applied for boiler scheme last December . company is coming Tuesday 23rd ( tomorrow) to replace normal boiler to a combi in a different room. I also have to pay 1750 pounds. But few days ago I got a call back from southern electrics people saying they will come and inspect the house today to see if I qualify. Should I wait and cancell tomorrow’s instalion. And see if southern do it free or cheaper. Please get back to me

    • Hi Tahid. It’s very difficult me to give you advice, given I won’t have seen your property and how much work is required to install your new boiler. As it’s not a straightforward replacement, in so far as you’re having a new combi boiler fitted in a different location, so there’s more cost involved. Just as you would if you were getting quotes to 100% fund the installation of a new boiler, it’s always advisable to get two or three companies to quote. The boiler grants scheme is no different, unless of course it was 100% funded. I would see what SSE have to say, as you say they are coming out today. You could always postpone your other appointment rather than cancel it? I presume you haven’t handed over any cash yet? I would doubt SSE will do it for free, given that funding for the scheme has been cut, although I don’t know your circumstances, the efficiency of your home and boiler. So you might get it cheaper or it could even be more expensive. But if it was me I would always get another quote to compare.

  80. Emily says:

    Hi there, we have brought a house and the current boiler was removed by the seller we meet the criteria for a free boiler can we still get one even though we don’t currently have one installed? (There is space for one) thank you

  81. John B says:

    We have been accepted for the grant, But I have asked if they can leave the old boiled with me (basically it is still in good working order, and I would like to sell it on). however they have said that they have to take the old boiler with them. Is this the case or do they just have the same idea as myself?

    • Hi John. You are perfectly entitled to keep the boiler, it’s your property. Some people who have boiler replacements installed prefer to hold on to the old one, even if it’s just to sell the parts. The company installing the boiler should respect your decision, you are under no obligation to give it to them.

  82. Mrs James says:

    Hello Kate
    I qualify under the child and working tax credits, and having a child just about to do A levels, plus my salary is quite low. I am living in my own house, however, is there a stipulation that if you move out in the future, you would have to pay back the money?

    • Hello Sarah. I have not heard of any such stipulation. You could also apply for a boiler grant if/when you moved in to a new home. People have done this. However, in addition to benefits, your existing boiler also has to meet specific criteria too. Basically, the level of grant funding you qualify for will depend on how energy efficient your house and boiler is. My advice would be to visit our website and complete the short online form. We’ll then be able to qualify and process your enquiry. Hope that helps.

  83. Lindy says:

    Hi, my 83 year old mum had a home survey done today for the “free” boiler, but she has to pay £629 towards it! She only gets basic state pension. If we try a different company is it likely to be the same?

    • Hi Lindy. There are still people who are managing to get boilers installed completely free. Although not many. Does your mum have an old back boiler currently? If she does, that’s about the average price for the amount of work involved. Many installers have had their funding cut, so they are having to ask for much larger contributions. However, if your mum doesn’t have a back boiler I would say 600 odd quid is rather a lot. If that’s the case, I would advise getting another installer out to survey and quote. Of course it means having another installer visit and another survey done. But surveys under the ECO Affordable Warmth Scheme are free, so it would be worth getting another quote to compare – just as you would if you were buying a new replacement boiler yourself. Feel free to visit our site and complete the short online form. Hope that helps!

      • Lindy says:

        Hi, many thanks for that, no she does not have a back boiler, just a basic very old gas boiler. I will definately fill in your form for an alternative quote.

        • Hi, best of luck. It will depend on the area where your mum lives, as to whether we have any installers who still have funding and are installing replacement boilers under ECO. But it would be worth trying at least. Let me know how you get on. If we can’t help, feel free to let me know via this blog and I can see if there’s anything else I might be able to suggest. Hopefully we can help though. Best of luck!

          • Lindy says:

            Thankyou, I have applied on your online form, but put in my phone number, as my mother is quite deaf! I will let you know how I get on. 🙂

  84. Chrissie Whitnall says:

    We had a new boiler under this scheme last year as we are on pension credit. We may be moving house soon. Could we qualify for a new boiler in the new house.

  85. Mack says:

    Hello, My mother who is nearly 70 applied for the free boiler under the boiler grant scheme. The company npower have sent contractors on two occassions in February 2014 to measure up and do paperwork. They have not got back in touch and she still does not know if she is eligible or if eligible there will be additional costs.
    Can you tell me how long this process usually takes we are in worcestershire.


    • Hi Mack,

      It’s hard to give you an answer to your question. It varies from company to company. Some people have been waiting for 6 months or more. As I’m sure you will be aware, the scheme has endured some funding cuts. Have you tried getting in touch with npower? You’re welcome to visit our website and submit your mum’s details there, should you continue to have no joy with npower.

  86. jade thomas says:

    When will the funding be back in south wales? I have been out of work since the funding was pulled in December. I heard it would be back in april but as yet I have heard nothing from any of the companies I sub contracted from. Surveys are being done but as yet I haven’t heard of the installations being done. Could you please give me some info. Thanks Jade

    • I’m afraid I can’t give you any up to date information about funding in your area Jade. I haven’t heard anything. Perhaps someone else will be able to shed some light on the situation in Wales for you.

      • Katie says:

        Hi Jade I live in south Wales and had my boiler grant approved and all install completed within 10 working days do you have Facebook search free boilers Wales 2016 and apply on there hope this helps

  87. Alan Gant says:

    I Put In For This Free Boiler In November 2013
    I’m Still Waiting For A Reply.It’s Nearly 6 Months Now.When I Go To The Site To Track My Progress It Says N/A. At Least They Could Contact Me To Let Me Know What Is Going On.

    Don’t You Think.

    • Hi Alan,

      Sorry to hear about the delay you’ve endured applying for the boiler grants scheme. Technically the scheme no longer offers 100% grants. Due to funding cuts the majority of eligible customers are now having to make a contribution. Who did you apply through? You’re welcome to visit our site and apply.

    • Alan Gant says:

      Got A Phone Call Today. Coming To Fit New Boiler In Monday 28th April Next Week. I Asked Them If Was Still All Free, They Replied Yes. Thanks Your Reply Also Kate.

      • Hi Alan, glad to hear you have an appointment sorted now. Hope it all goes well. If you have the time it would be good to have your feedback about the scheme, once you’ve had the replacement boiler installed.

      • Alan Gant says:

        British Gas Came To Fit The Boiler At 9.30am As Promised All Was Finished By 4 30pm.

        I Still Asked Them If It Was All Free.
        The Reply Was Still, Yes..

        Thanks For All Your Help’

        • That’s great news Alan. In light of British Gas suspending applications to the scheme, it sounds like you’re one of the lucky ones. Thanks for the update!

          • Alan Gant says:

            Today I Got A Bill For £49. 17p From British Gas For Materials. After Countless Times Asking If It Was All Free & The Reply Being Yes. Even The Fitter Who Installed The Boiler Said I Didn’t Have To Pay Nothing.

          • Hi Alan, thanks for your comments. Did you get anything in writing to confirm that you wouldn’t have to pay anything towards your new boiler and that it was completely free? If you did, I would suggest taking the matter further, on principle if nothing else. After all, if you were told it was free I can see how annoying it would be to get a bill, however small. However, I do have to say, £49 is a very minimal contribution. I have come across people who have been asked for a lot more (we’re talking like £600). But at least you’ve now got your new boiler, which should help to bring down the cost of your energy bills.

  88. andy says:

    Hi, we have a 14+ year old lpg condensing boiler which has broken, If we met the criteria could this be replaced/. Some eligibility checkers online allow lpg replacement some don’t?


  89. Patricia Harwood says:

    Hi. I am posting this on behalf of my mum who is 84 years old and receives pension credits. She lives on her own. She applied for a boiler grant in December 2013 and was told that she qualified to have a new boiler fitted. She was visited by the designated contractor who surveyed the house and went away saying everything would be fine to go ahead but there would be an additional charge for some extra work. This was all agreed and the contractors arrived on the allotted day. They stayed for about an hour then left saying that they weren’t able to complete what they needed to do. She didn’t hear from the contractor then until we called them February. They said that they would re-visit and re-cost the job in hand. They re-visited and then had to be chased several times until today when they said the scheme had been pulled. We aren’t sure what to do now. My mum continually having people visit her house and having to hand over personal information makes her feel vulnerable and we need to resolve this swiftly and without further distress to her. Can you advise us of how to proceed? In truth her her boiler has been condemned and she shouldn’t be using it but she has no choice.

    Thanks in advance of your assistance.

    Best regards


    • Hi Pat,

      I am sorry for the issues your mum has encountered trying to apply for the boiler grant scheme. The scheme hasn’t been pulled but funding has been cut. Most people will have to make a contribution towards their new boiler, as 100% grants are rare. That said we continue to help many happy customers benefit from a boiler grant towards a brand new boiler installation. I’ll try and help if I can. Perhaps it would be best if I dropped you a line directly by email.

  90. julie says:

    I have recently had a boiler fitted on the scheme but am moving to a new house where the boiler needs replacing! If i pay for a corgi registered guy can i take my boiler with me as long as everything is left safe and i have paperwork?

  91. Shabani farooq says:

    What if someone does’nt have a boiler but is still on benifits can they still apply for the scheme.

    • No. It’s a replacement boiler scheme. They take the old one out and replace it with a new energy efficient model. If you’re on benefits it might be worth getting in touch with the Energy Saving Trust. They offer free impartial advice and would be able to advise you if you were eligible for any other kind of heating grant. Call 0300 123 1234. Their helpline is open between 9am and 8pm during the week and between 10am and 2pm Saturdays.

  92. Irina says:

    Hi. We applied for a free boiler grant and somebody got in touch with us. They came over to check the boiler and took the pictures of our papers to see if we qualify. Called us last week to say we do qualify but there is a shortfall of £280+VAT we will need to pay to have it done so we agreed for this week installation. However they called us back today to say that apparently the grant was pulled by 50% for everybody and now we will need to pay £600+VAT if we want it done. Sounds a little bit suspicious to me so not sure if it’s true or not….

    • Hi Irina. It is indeed true that funding has been cut to a degree and most people will now have to make a contribution towards the scheme. When the scheme was first introduced a year ago, 100% free grants were available. Grants are still available but it’s very unlikely that they will cover the full cost of the boiler and installation. That is why you have been asked to meet some of the costs.

      • Irina says:

        Thanks Kate,feel much better now. We’ve booked the installation for this week so looking forward to getting a new boiler which will hopefully reduce our energy bill a little bit.

        • Hi Irina. It most definitely should reduce your bills, but by how much will depend on the efficiency of your existing boiler. I must add, there are some companies around that say they are still free and don’t ask for a contribution. But more and more people are being asked for a contribution. If the amount you have been asked for is too much in your opinion I would suggest applying elsewhere. Unless you have signed anything, just like you would any other boiler installation, you are entitled to search around for another quote. It could be less, it could be more. Yours is quite high, although I have heard of other people being asked for similar amounts. All the best.

          • Irina says:

            Hi Kate. So we had a new boiler fitted 2 weeks ago and everything is ok so far. However a friend of ours applied for a free boiler grant as well but through a different company. They’ve been quoted an additional contribution of just £280 and thats including boiler being moved downstairs and removing a chimney breast! Feel absolutely cheated now! I know in the end of the day its our fault for not shopping around but I just trusted them when they said that the grant was reduced for everybody and we won’t be able to get anything cheaper than that! Which is an absolute scam looking back now! Is there anything we can do now?

          • Hi Irina, I’m afraid there’s nothing you can do. Contributions vary from installer to installer, depending on their funding. Your friend’s contribution is very minimal. That is why it’s best to shop around if you feel the contribution you’re being asked for is too much. Unfortunately the company who came out to you would say you wouldn’t be able to get it cheaper to secure your business. Another installer may have asked for less of a contribution, or even more. Sorry I can’t give you better news. On the positive side you now have a brand new energy efficient boiler which will help to lower your heating bills so you’ll save money that way. Many people don’t even qualify for the scheme in the first place.

  93. vicky hughes says:

    Hi , I applyed for a grant and qualified , took a few months to sort out , the measuring and all that stuff, than i had a phone call to say that i was not having a new boiler as its lpg. Tottaly frustrated, I told them on the first day that it was an lpg boiler and they could see from the tank at tha back what type of fuel i was on. Very dissapointed .

    • Hi Vicky, sorry to hear that. The scheme only applies to gas boilers so I cannot understand why they even started to process your enquiry. I can totally understand your frustration and disappointment.

      • Moss Davies says:

        The same thing happened to me except I had to make 19 telephone calls to A&M Energy Services to get to the bottom of it as their level of customer service is appalling!
        This is misappropriation of Funds in my opinion as the Company knew up front that we had no access to mains gas but went ahead with the Technical Assessment Eligibility Verification and EPC process knowing it is impossible to get an LPG Boiler because the Software is programmed to recommend only Storage Heaters if you are not on mains gas!

    • Alastair says:

      Exactly the same with us. We have spent ages getting it organised since it was approved in december, so many different people to call and chase who did not call back then finally it was arranged and they wanted £500 which was not what was agreed in december but anyway we accepted it. we had some kitchen units moved, took time off on the alloted day last week, they arrived, started work and after an hour said ‘it’s LPG, we can’t do it’ I am disgusted it is so unprofessional. Personally I believed we had a contract and might consider suing them but guess what there is absolutely no paperwork. Its worse than dealing with dodgy traders, or perhaps they are?

  94. Sandeep Sarai says:

    Hi there I enquired about the boiler scheme about 5 months ago and a company called ccs got I touch with me they came out to my house did energy measures where they took photos and took proof of my benefits and they even phoned me up and said I qualified and that they were gona come and fix the boiler on 9th December 2013 or 16th December 2013,I waited no one called me bk,I phoned them and they said they were bussy they even told me I had to pay as little as £280 for some additnal pipe work…I said that’s fine but no one has ever got I touch with me again…I phone them up and they keep taking my messages and no one gets bk to me… I so fraustrated and fed up Bcoz 2day my boiler has completely stopped working this is not fair Bcoz this company not once but twise came to my house and spent 1/2hrs doing pAperwork and taking photos of my personnel details and now no one has ever come to fit boiler….
    What shall I do I am without hot water and heating and I’m a single parent and I have Disibilty aswel,I can not afford to get a new boiler when I am qualified for a free boiler..
    Can someone please tell me wheat her in can get some compensation for my details taken of me and waisting my time where I could have gone to anther company and got a free boiler,why should I have to pay and I am also qualified for free… The only problem is I can’t wait so long as I have no hot water and heating and I have 2 young children and I have had a back operation and I need to be in a warm house to keep my back warm..
    Thanks Sandeep

    • Hi Sandeep,

      I’m sorry to hear about the issues you have been having with the boiler grants scheme. If you qualify for the scheme in some instances there may be additional costs, for example as you mentioned additional pipework. This is not unusual. However the actual boiler and the cost of installing the boiler is free. My advice would be to visit our website, as the article mentions, and fill out our online form. One of our customer service advisors will then give you a call to confirm your details. If we can help you we will. The scheme has proved very popular and this has caused some delay for some installers being able to carry out the work. The Government has since extended the scheme and energy companies now have until 2017 to complete their obligations.

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