This article has been amended since its original publication to reflect the latest updates to the ECO scheme in 2017.

Despite recent funding cuts boiler grants are still available to people who meet the eligibility requirements. Could you be one of them?

Heating engineer at workOriginally introduced in January 2013 the scheme provided qualifying households with brand new energy efficient boilers, installed for free. Take up of the scheme has been very popular, and in some cases homeowners are asked to pay part of the cost towards their new boiler – the majority will be made up of a grant that you don’t have to pay back.

Thanks to the Energy Company Obligation, energy providers (like the Big Six) have a duty to help customers on low incomes living in notoriously hard to heat homes by providing them with new boilers and insulation. By making homes more energy efficient households will be able to lower their heating bills and live more comfortably in a home that no longer leaks energy and money.

At Boiler Grants we continue to help people benefit from the scheme. But you don’t just have to take our word for it. We teamed up with reviews website Trustpilot, so now you can see what our customers think about our boiler grants website. Here’s a few of the reviews we’ve received:

“I just had finished filling in the on line form got out of the chair when the phone rang a very polite lady asked me a few simple questions. In less than 4 mins told me I was eligible for a grant this was excellent service.”Thomas

“Just waiting for it all to happen. The first call and the setting up was faultless,quick and all questions answered.”Robert

“I telephoned this morning to see if I qualified for a new boiler and within hours I was told I did. Quicky, friendly and first class service. Thank you so much.”Michael

“I am 75yrs old and I am not so well practised at dealing with this sort of thing. I was very comfortable talking to the young lady who responded to my email. She was clear, polite, friendly and informative — who could ask for anything more ?!! Thank you.”Barbara

“I was led through the qualification criteria quickly and clearly. Once told I that I was entitled to the grant the process was explained to me step by step. I was made aware of what documents I needed and the likely timescales involved. The whole process was very efficient and clearly explained.”Farida

To be eligible for a boiler grant you must be a homeowner or if you’re a tenant, rent privately. You’ll also need to receive one of these benefits (and possibly an additional criteria):

  • Pension Credit
  • Child Tax Credit
  • Working Tax Credit
  • Income Support
  • Income-based Job Seeker’s Allowance
  • Income-Related Employment Support Allowance
  • Universal Credit

Read more about the eligibility criteria for the boiler grants scheme or apply for a Boiler Grant today.

 

52 responses to “Can I still get a boiler replacement grant?”

  1. Afroza says:

    Hi, if i qualify for the boiler do i need to pay anything else? Or is it 100% free if u r qualified for it?

    I get child tax benefits, and i dnt work.

    • Rebecca says:

      Hi Afroza, thanks for your comment. In some cases you can get a 100% grant for a new boiler (effectively making it completely free) however it is likely that you will be asked to contribute towards your new boiler. To clarify though, the grant itself is completely free and you would not have to pay any of that back.

  2. Danielle says:

    Hi I am asking on behave my brother his boiler has almost packed in just wondering does he still qualify for boilergrants and he gets universal credit

    • Rebecca says:

      Hi Danielle, thanks for your comment. We would need a little more information to determine if he would be eligible, so I’d recommend filling in our online form and if it does look like he would be eligible one of our team can give yourself or your brother a call and go from there. It’s worth noting that at this point funding for this scheme is very limited for gas boilers, so we may not be able to find an installer for you at this time (this does not affect applications for LPG or Oil), however more funding may become available at a later date. If he does not qualify, or if he has a gas boiler and we are unable to put him in touch with an installer at this time, I’d recommend getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates) to see if they may be able to advise you on any alternative options.

  3. Sarah says:

    Hi all

    Please could I check about the qualifying criteria? Is it only if you are linked to mains gas?

    My parent’s heating is fuelled by a stove and back boiler (which has broken) and mains gas doesn’t run to their village!

    Thanks for your help.

    • Rebecca says:

      Hi Sarah, you can also apply for a boiler grant under the ECO scheme if your boiler is fueled with LPG or Oil. The best way to find out if your parents might qualify is to complete the form on our website, and if it looks like they might be eligible we will get in touch to guide you through the next steps of the process. Hopefully this helps, please don’t hesitate to get in touch with any other questions.

  4. I am a council tenant does this mean that I do not qualify?? If not is there any help I can get elsewhere as my heating is really expensive, my boiler is very old and I am single parent with two young children and its becoming a problem deciding weather to heat them or feed them its seriously that bad.

    • Rebecca says:

      Hi Annmarie, thank you for getting in touch, I’m sorry to hear about your heating situation. Unfortunately you won’t be able to qualify for an ECO grant through our website. I would advise getting in touch with the council as they will be able to advise you further. It may also be worth getting in touch with the Energy Saving Advice Service as they offer free and impartial information about access to the ECO, and the other types of support available – so they may be able to advise you better. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

  5. david watkins says:

    CAN I CLAIM FOR A NEW BOILER ,I RECEAVE DLA AND I RECIEVE COUNCIL TAX SUPPORT , I AM 73 YEARS OF AGE . THANK YOU .

    • Rebecca says:

      Hi David, it’s hard to say if you would qualify without further details so I would recommend filling out our online form. This will tell you instantly if you might be able to qualify or not based on things like the benefits you receive and the age of your boiler.

  6. PJ Heppinstall says:

    Hello I am really hoping you are able to help me out.
    I am a Home owner aged 52, with a boiler that is over 10yrs old.
    I am in receipt of benefits. However all my benefits are payed by the,
    Veterans Agency as my medical condition are related to my service namely the Gulf Conflict. All my benefits are equal to the normal civilian benefits (but have a slightly higher payout). All my benefits are named different to the civilian ones that are listed on every boiler grant sites so get declined. As the Veterans Agency and Benefits Agency do not communicate with each other, nothing has been done to remedy this situation with the different naming of The Veterans Agency payments.
    Are you able to help me in some way that ultimately will lead to getting a new boiler.
    Regards PJ Heppinstall.

    • Rebecca says:

      Hi PJ, unfortunately it sounds as though you may not be able to apply using the Boiler Grants website, however I would recommend getting in touch with the Energy Saving Advice Service as they offer free and impartial information about access to the ECO, and the other types of support available – so they may be able to advise you better. They can be contacted on 0300 123 1234 (calls are charged at the standard national rates).

  7. We are a homeowner and I work part time and my husband works full time on minimum wage. We don’t claim any benefits but do struggle month to month on our low income .We have one child at school who is 15 years old. Our boiler has been playing up for months and we have had no hot water for 2 months now. We have had it looked at and told it can not be fixed and they no longer make the parts for it as its over 20 years old. Is there anyway we can get help to replace it as we just can’t afford to buy a new one?

    Regards

    Dawn Gardiner

    • Rebecca says:

      Hi Dawn,
      I’m very sorry to hear about the situation you are experiencing with your boiler. The government’s ECO boiler grant is based around the receipt of benefits so unfortunately it does sound like you may not qualify for this scheme. One thing I would mention in case it does apply for you, is that if you receive Child Tax Credit and have an income of £16,010 or less you can apply for the scheme with these two criteria alone and no other benefits.

  8. a.pinchen says:

    my mother is 79 and her boiler is at least 8-10 years old and malfunctioning, and probably needs renewal, is she eligible for any grant as she has state and private pensions, and has Attendance Allowance because she is registered Blind, but receives no other benefits.

    • Rebecca says:

      Hi,
      Unfortunately it sounds as though your mother may not qualify based on this information. If your mother is in receipt of Pension Credit then she may be eligible (although this also depends on other criteria – the best way to check this is to fill out the form on our website and it will tell you if you have been unsuccessful or a member of our team will get in touch to discuss it further if it looks like you may qualify). If she isn’t eligible for this type of grant it may be worth visiting the websites of, or getting in touch with, resources like the Energy Saving Trust or Age UK for information on other schemes to help with heating.

  9. Mr f stockton says:

    Hi can you tell me will i be able to get a new boiler we recieve income based esa and dla i live and own my 2 bedroom flat and my boiler is over 12years old

  10. suzanne says:

    Hi my boiler broke the other day and its costing landlord for a guy to fix the boiler but would I Av got a free boiler fitted on government scheme as I’m in reciete of benifits on here? Even though the boiler had broken and instead of landlord paying for it himself??

  11. Sarah says:

    Hi my name is sarah -As I was eligible,thy went through the whole process and at the end they ask tht I’ve to pay £800 from my pocket towards the boiler and the rest is funded – I m not fit for work and they are asking me to pay £800
    Pls. Need help as got no hot water no heating

    • Kate says:

      Hi, here is some info…
      My local plumber quoted £1600 for the same boiler that the Eco sse funded company
      Just asked me for £2300

      Same stuff, hiked price and yes, despite being a very ill ESA income related qualifying person

      They want almost £900

      I’m going to save up and before winter use my local plumber as I just hate companies who are ripping ppl off.

  12. George says:

    Hi me and my wife live in mobile home on calogas heating and our boiler has gone wrong we need a new one I’m on pension credit my wife on pension would we qualify for a grant

  13. Marion Hill says:

    I have a 25 yr old back boiler in my flat (2 bed roomed) which I own in SW London. I am a 69 yr old pensioner and get Pension Credit with minimal savings and no other income. My boiler needs replacement but on any sites I have made inquiries, they say that I do not qualify as I live in a flat. I have not seen specifically that being a flat precludes me from claiming a free boiler except on enquiry.
    Are flats excluded from the scheme or is it that some companies do not wish to replace them in flats.
    Am I able to get some help with a replacement boiler?

  14. Dave says:

    Hi,
    I’m a flat owner and and my boiler is 15+ years old. I get PIP and ESA income based. I’m a cancer patient.
    Am I eligible for boiler grant?

  15. Sarah says:

    Hi I am a homeowner and getting ESA and my boiler is 5-6 yrs old – do I qualify ?

    • Vito Mitola says:

      hi…i’m 65 and disabled,i receive PIP of £307 a month and £123 every 2 weeks of DW P….plus my wife works 30 hrs a week for a salary of £ 13500 a year….my boiler broke ,do i qualify for a new one?…thank you

      • Rebecca says:

        Hi Vito, unfortunately from what you have described your household income may be over the threshold to receive an ECO grant. I would suggest getting in touch with the Energy Saving Advice Service on 0300 123 1234 (calls are charged at the standard national rates) to see if they may be able to advise you on any alternative options.

  16. sarah reed says:

    Hi, my nan lives full time in a park hime connected to the mains gas and receives pension credits. I have tried to visit your website but when it asks for house type there isnt an option for a park home so dont know what option to choose so that i can check if she qualifies for a grant. Can you please advise wgat i should do to check her eligibility. Thanks.

  17. thomas says:

    We had E-ON visit our flat which is rented to tenants who are ECO eligible but the surveyor told us they could fit a new condensing boiler as would not pass gas safety regs due the flue gasses? Not heard from them since. Is this correct that in flats this may be an issue. The flue vents to outside but they said the flat above may have problems being subjected to the flue gasses?

  18. Lynsey taylor says:

    Hi I rang Eco regarding a boiler grant and was told I was eligible however eon than rang to send an assessor out and told me I was not eligible due to my boiler only being 6year old. My current boiler has been condemned and told by a professional that it it beyond economical repair but eon would not even look at it! Is there any other providers working with the boiler grant scheme that would consider me? I an on work tax credits with an income of under 15,000 I have two children aged 4 and 12 surly there is some help out there I have no source of heating or hot water and it’s now October!

    • Hi Lynsey. Boiler grants are awarded on the efficiency of your current boiler and your benefit situation. The ECO scheme has strict criteria in place, which includes age and efficiency of the boiler. If your existing boiler is only 6 years old then it will be classed as too efficient to replace. I must say it’s unusual for such a new boiler to be condemned and classed as uneconomical to repair. What make and model is it? I presume you didn’t have an extended warranty when it was installed? If you’re not eligible for a boiler grant, you could consider the Green Deal but it does mean taking out Green Deal Finance. It’s a Government scheme designed to help people make energy saving improvements to their homes without having to pay for the work upfront.

  19. Ken says:

    Hi, I live in a residential park home. Would I qualify for a new boiler?

    • Hi Ken. If your residential park home is connected to mains gas then you should be eligible – subject to you and the existing boiler meeting the eligibility criteria of course. Mobile homes however, even if connected to mains gas, aren’t. To find out if you can get an ECO boiler grant, visit http://www.boilergrants.co.uk and fill out the short online form. Hope that helps.

  20. Dominic Kelly says:

    Hi my wife is on pension credit would it matter if I was working part time is it means tested

    • Hi Dominic, your wife would qualify with pension credit. Household income is taken into account if applying with Child Tax Credit or Working Tax Credit. I would advise you to visit http://www.boilergrants.co.uk as soon as you can and apply there. The team at Boiler Grants will need to check your details, including that your boiler qualifies, etc. Hope that helps.

  21. Anna says:

    I have recently replaced my boiler. Under the criteria I do qualify for boiler grant. No one told me I could apply for it and I have had to pay for new replacement boiler last month as our old broke down and it was more then 15-20 years old and I was told I wasn’t energy efficient
    Can I apply for the grant even though I have replaced the boiler?

    • Hi Anna, no, you won’t be able to apply for a boiler grant. Although you may meet the eligibility criteria, your boiler will be too new and efficient to qualify since you have only just had a replacement fitted.

  22. Dave Ashworth says:

    Hi, I’ve stumbled across this blog more by accident than design and thought I would let readers know of my 85 yr old ex serviceman, father’s so far sorry experience of the so far misleading and inexplicable boiler replacement scheme.
    Whilst in receipt of pension credit, we discovered that he does apparently meet the criteria for the the requirements for the boiler scheme either cash back or grant.
    My father like others, applied for the scheme in his case over 6 months ago and after a surveyor came round and wrote off the (back type) mains gas boiler as inefficient, (no heating) also confirmed that my father qualified under the scheme. The surveyor also said the Gas engineers would be in contact next few weeks.
    So in the months that passed no one contacted my father at all. So fortunately (or unfortunately) having noted the name of the firm involved off the side of the van that arrived, we contacted them by phone and we were told in a tone of voice that was entirely plausible (read Jackanory for this part) said they had staff off with illness and that indeed some one would be in touch. Now despite an extremely large fancy presence on the internet with a phone number in large writing encouraging people to phone (for boiler info) after another 4 weeks we telephoned the number and found It was no longer available, how surprised were we? Upon further looking into what had happened we found out the firm with the fancy web site, with the staff off work with illnesses and who are also are into building new houses, we were told had actually(?) (read apparently) gone into liquidation.
    So we applied again on the Eco website for the boiler grant scheme. Another few months goes by and we still heard nothing. So we phoned up the organisers quoting the reference number we were given. And you’ll never guess what? These have also gone into liquidation. (biting my tongue) we’ll just keep on applying.
    Just thought I’d let you know. It’s probably far too difficult for someone in charge to authorise reallocation of the / customer to a new surveyor or installer.

    • Hi Dave, thank you for your comments and for taking the time to share your father’s experience of the boiler grants scheme. I’m really sorry to hear what’s happened. We receive lots of comments on the blog about people who have had similar experiences and have been let down. However, we do also hear success stories. We have in fact helped many people to benefit from the boiler replacement grants scheme, and we are continuing to do so. A lot of companies have lost their funding due to the cuts the scheme endured earlier this year, which has impacted applicants. I don’t know which part of the country your dad lives in, but we may be able to help, if we have an installer in his area. My advice would be to visit our website http://www.boilergrants.co.uk and apply there. Let me know if I can be of any further help. I do hope your dad manages to get a boiler replacement sorted before the winter.

  23. michelle vickers says:

    i own my home with a morgage my back boiler has packed in would i be able to get a grant as i work

    • Hi Michelle. To be eligible for a boiler grant under the Energy Saving Obligation you would need to be in receipt of certain benefits such as Child Tax Credit and Working Tax Credit and earn less than £15,860. In your situation I would advise you to look at the Green Deal and, more specifically, the Green Deal Home Improvement Fund, which was launched this month. You can get up to £1,600 cashback installing a new boiler plus one other energy saving home improvement, such as cavity wall insulation. You can read more about it here http://www.boilerguide.co.uk/get-up-to-1600-cash-back-on-a-new-boiler

  24. shirley mills says:

    Im a homeowner/ occupier & on esa & dla. My boiler is 16 yrs old n a ravenheat. I applied feb 2013, got no reply so applied again mar 2013. A man visited my house, told me i qualify n ive done nothing but chase them for over a year. Another man visited me mar 2014. Today i recieved a letter stating i’d have to pay a contribution of £880.06. My dad is on esa & renting with a private landlord. I applied 2wks after he did with the same company. His landlord got a boiler free of charge. We both live in a 1 bedroom flat. I dont understand why my dads landlord is benifiting from this scheme more than me. She can kick my dad out once his lease is up in a yr.

    • Hi Shirley. Thanks for sharing your story about the boiler grants scheme. Being on ESA is a qualifying criteria for a grant. Your boiler also has to qualify – usually if it is 86% efficient or less it would qualify, which it seems you do. As you may or may not be aware, this scheme was first introduced last year. In the early days applicants were more likely to qualify for a 100% boiler grant, meaning they wouldn’t be asked for a contribution. Where we’re at now, the scheme has endured funding cuts this year, therefore people are being asked to make contributions based on the efficiency of their home and the amount of work required. I don’t know your dad’s circumstances in detail, what sort of boiler he has, how efficient his home is, what work is required, etc. You don’t hear of many people getting boilers installed completely free at this stage of the scheme.

  25. Michael holland says:

    Hello
    I am on guarenteed pension credit my wife and I live in a residential park home which is full time occupied our boiler needs to be replaced is there any help we can get towards the cost

    Thanks
    Michael

    • Hi Michael. It sounds like you might be eligible, given that you live full time in a park home. You will need to be on mains gas and your existing boiler will have to meet the eligibility criteria too. My advice would be to visit http://www.boilergrants.co.uk and submit your details to find out if you qualify.

  26. A C Burgess says:

    I am a home owner I am 84 my wife 73 we have a failing Potterton Boiler over 37 years old we have some savings and our state pension not on any other benefits we have been quoted £3175 for a new boiler is there any grant we can claim to help

    • Hi. If you receive the Pension Credit top up on your State Pension then you should qualify for a boiler grant considering the age of your boiler. You can visit http://www.boilergrants.co.uk to apply. However, if you don’t receive Pension Credit then I’m afraid you won’t be eligible for a boiler replacement grant under the ECO scheme. I don’t know where you live, but there are also schemes in Scotland, Wales and Northern Ireland. The Energy Saving Trust would be able to tell you if you qualify for any other type of grant, if you don’t receive Pension Credit. If you do have to fund the boiler installation yourself, I would advise you to get 3 quotes, that way you can make sure you receive a competitive quote. The average cost of a simple straight forward installation is around £2,300, but it will depend on the work involved and whether you require extra piping, radiators, etc. You can get free no obligation boiler quotes from approved and accredited boiler and heating engineers by visiting http://www.boilerguide.co.uk. I hope the information I have provided helps.

  27. Bjam99 says:

    Hi Kate, I’ve had the same issue as reported in other blog comments re: BG pulling their funding. My father (qualifies because of disability) had a job number, they came out and did the assessment and have now advised (months later) that the funding has been cancelled. He can have a new boiler but must pay £1900 installation fees which seems excessive and is far above what he can afford.

  28. Agnes Johnstone says:

    hi I would like a new free boiler please I live in Scotland and my boiler is 11 years old and faults are starting now , I am a pensioner

    • Hi, you could contact the Energy Saving Trust in Scotland on 0808 800 2282. They would be able to advise you. I would normally direct you to our website http://www.boilergrants.co.uk however as we don’t have any installers in this area with funding, currently it wouldn’t be worth you submitting your details at this time, unfortunately.

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